02 · Practice

Vignettes for the real moments.

Two scenarios drawn from frontline work. Walk through the reflections, then draft your response.

Vignette #1 · Responding in the moment

Setting a boundary when emotions run high

A client becomes angry when told they can't stay past closing. They say:
"You don't care if I die out there. I thought you were different."

Reflect

  • • What boundary is non-negotiable here?
  • • What feelings might be present for the client?
  • • What feelings might come up for staff?
  • • What safety concerns need attention?

Response structure

  1. 1. Acknowledge the feeling
  2. 2. State the boundary
  3. 3. Offer a next step

Vignette #2 · Repair and follow-up

Repair without removing the boundary

A client was asked to leave by security after yelling. The next day, they return angry and withdrawn.

Reflect

  • • What impact might yesterday have had on the client?
  • • What boundary still needs to stay in place?
  • • What does repair look like without removing the boundary?

Boundary spectrum

Too RigidFlexible & ClearToo Porous

Aim for the middle: clear, kind, repeatable.