Peer Support
Walking alongside- "I care about you, and I need to keep my role clear."
- "I can walk alongside you, not fix this for you."
03 · Language
Phrases for the hard moments.
Borrow these. Adapt them. The words matter less than the steadiness behind them.
Helpful across roles
"I hear how frustrating this is."
"The boundary stays the same, even when feelings are big."
"I can't do that, and here's what I can do."
"My role is to keep this space safe — including you."
By role
Case Managers
Anchored in scope- "I don't have flexibility on this policy."
- "Let's focus on what's within our control today."
Security
Steady & safe- "My role is safety. This is the expectation right now."
- "We can talk once things are calmer."